Refund policy

Personalized orders. Every blanket is made to order from your photo. After you order, we'll email a preview of the full design within 1–2 business days. Nothing is printed until you approve it in writing.

Changes. One round of changes to your preview is included. We always fix our own mistakes for free, including wrong colouring, missed markings, or name spelling that differs from your order.

Cancelling. Full refund any time before you approve it for print. Once you approve the design for print, we can't cancel or refund a correctly made order. Because each blanket is personalized, we don't accept change-of-mind returns. To cancel before approval, email hello@thatlittleface.com with your order number.

If we haven't heard back. We'll never print without your approval. We'll remind you on day 3 and day 7. If we still haven't heard from you by day 14, we'll cancel and refund your order.

Damage or misprints. If your blanket arrives damaged, misprinted or doesn't match your approved preview, email hello@thatlittleface.com within 30 days of delivery with your order number and photos. We'll replace it or refund you.

Your photos. We use your photos only to make your order. We won't show your pet in our marketing without asking you first.